BABAJIDE OJOBOORUN

Site Reliability Engineer

Lagos, NG.

About

Highly accomplished Site Reliability Engineer with a robust background in optimizing and maintaining critical financial technology platforms, specializing in direct to bank products and direct debit systems. Proven expertise in incident management, system performance monitoring, and proactive problem-solving, consistently driving enhanced application reliability and user experience. Adept at cross-functional collaboration to deliver resilient payment solutions and ensure PCI DSS compliance within dynamic fintech environments.

Work

Moniepoint Inc.

|

Site Reliability Engineer, Direct to Bank Products and Direct Debit

Lagos, Lagos, Nigeria

→

Summary

Spearheaded the reliability and performance of direct to bank products and direct debit systems within Moniepoint's financial ecosystem, ensuring seamless operations and high availability.

Highlights

Engineered robust solutions for critical enterprise applications, ensuring 99.9% uptime and efficient incident management across payment and banking systems.

Optimized server configurations and integrated financial institutions for transaction routing and card management, maintaining stringent PCI DSS compliance standards.

Proactively monitored performance metrics across various production systems, identifying and implementing improvements that enhanced application reliability and user experience.

Collaborated cross-functionally with product and engineering teams to diagnose root causes, deploy software upgrades, and resolve complex bugs, improving system stability by 15%.

Conducted rigorous testing and validation of new system upgrades, ensuring compatibility and optimal functionality before deployment to production.

Palmpay

|

Channels Support Specialist

Lagos, Lagos, Nigeria

→

Summary

Managed the availability, stability, and operation of payment systems for a leading financial technology platform, ensuring optimal performance and service delivery.

Highlights

Took overall responsibility for investigating and resolving system downtime affecting payment channels and applications, restoring service within critical SLAs.

Provided expert technical support for transaction-related issues, significantly reducing resolution times and enhancing user satisfaction.

Collaborated with Product and Digital Innovation teams to propose and implement initiatives that improved customer experience and system efficiency.

Monitored processes and transactions proactively across diverse payment systems, identifying and mitigating potential glitches before impact.

Accelerex Network

|

Product & Platform Support

Lagos, Lagos, Nigeria

→

Summary

Supported the Accelerex Network Platform, a terminal and transaction management system, ensuring high availability and reliability for a CBN-licensed organization.

Highlights

Provided first-level support to users and escalated unresolved technical issues to tech teams, reducing resolution time by 20%.

Conducted application testing and transaction monitoring, identifying and resolving issues to maintain system stability and reliability.

Engaged with switching partners (Interswitch, NIBSS, UPSL) to ensure prompt issue resolution and seamless operations.

Contributed to improving and optimizing software quality by identifying key opportunities for enhancement.

3Line Card Management

|

Technical Support Engineer

Lagos, Lagos, Nigeria

→

Summary

Delivered comprehensive technical support for payment solutions, ensuring seamless transaction infrastructure and high reliability for clients.

Highlights

Monitored application availability and stability, proactively resolving issues to maintain 99.5% uptime for critical payment solutions.

Provided third-level support for diverse payment solutions including Magtipon, Medusa, and Gravity, ensuring uninterrupted service for clients.

Facilitated seamless technical integration for new institutions, collaborating with switching partners (Interswitch, NIBSS, UPSL) for prompt issue resolution during new implementations.

Education

University of Lagos

Akoka - Lagos, Lagos, Nigeria
→
Master Information Technology

Babcock University

Ogun, Ogun, Nigeria
→
Bachelor of Science (B.Sc.) Computer Science Grade: Second Class

Skills

Application Integration and Deployment

System Integration, Software Deployment, Release Management, API Integration.

SQL

Database Management, Data Querying, Performance Tuning, Relational Databases.

Product Testing

Quality Assurance, System Testing, User Acceptance Testing (UAT), Test Automation.

Networking and Server Maintenance

Network Configuration, Server Administration, Troubleshooting, Infrastructure Management, Uptime Monitoring.

Site Reliability Engineering (SRE)

System Reliability, Uptime, Incident Management, Performance Monitoring, Automation, Scalability.

Payment Systems

Fintech, Transaction Processing, POS Systems, Direct Debit, PCI DSS Compliance.

Technical Support

Troubleshooting, Customer Support, Issue Resolution, Ticketing Systems.

Cross-functional Collaboration

Team Leadership, Stakeholder Management, Product Development Collaboration, Engineering Team Collaboration.